Terms & Conditions

Terms and Conditions

Waikite Valley Hotpools will not tolerate harassment and intimidation of staff or harassment and intimidation of visitors by other visitors. Waikite Valley Hotpools reserves the right to ask people to remove themselves from either the pool or campground complex if their behaviour compromises either their own safety or the safety of other pool users or staff. Serious misconduct may result in a trespass order for up to 2 years.

Cancellation Policies

  • Any cancellations made within the 24 hour period of the booking will not result in a refund. This is for all items.
  • Any cancellations for the Eco Trail will not result in a refund.
  • Gift card sales are final and non-refundable.
  • For the campground, any cancellations made before the 24 hour period will incur a refund, however a $25 fee will be deducted per site.
  • For the private pools, general pools and soak package, any cancellations made before the 24 hour period will incur a refund, however a $10 fee will be deducted.

Campground Policies

  • The pools are not available to campers after check out time. Full general admission fees will apply after 11am. 
  • This is a family friendly complex. In the event of excess noise after 9pm (21.00hrs ) or anti-social behavior occurring, your campsite occupants will be asked to leave without the option of a refund.
  • Campers are not permitted to swim before 6am.
  • We allow pets outside of public holidays and our peak season period as long as they remain on a leash. Pets are not permitted in or around the pool complex or eco-trail. It is the responsibility of the owner to clean up any mess that their pet makes. Where pets are allowed to stay they are to be kept under control at all time. Any unruly behavior by pets may result in your stay being terminated without refund.
  • Each campsite is allocated 1 parking space. 
  • Please ensure that your vehicle or tent fits comfortably within the dimensions stated in the description of the site that you booked. A refund will not be granted for campers who reserve a unsuitable site.
  • Campers and Visitors who park at the Waikite Valley Hot Pools in either the campground or General Public parking areas do so at their own risk. Waikite Valley Hot Pools will not be held responsible for any damages to property that may occur whilst on site.
  • Peak rates apply to the campground from the 1st December - 31st January and over Easter Weekend.
  • Breach of our rules may result in termination of your stay without the option of a refund. 

​​Public Hot Pools Policies

  • All general admission tickets purchased to use the pools are for single admission only.
  • Breach of our rules may result in termination of your visit without the option of a refund.
  • We do offer local discounts for Rotorua residents who present ID at reception. Acceptable ID includes a Rotorua Mai Card, a drivers license with an address, a bill with an address (as well as photo identification). Each adult is required to have an acceptable form of ID in order to receive the discount. 

Private Pools Policies

  • If you would like to change your private pool booking time, please contact us with at least 4 hours notice on (07) 3331861 or info@hotpools.co.nz. We cannot guarantee that your preferred time will be available.
  • Late arrivals or no shows will result in booking cancellation without the option of a refund.
  • Private pool bookings are for 40 minutes. Any excess of 40 minutes in the private pool will result in an additional charge. You are welcome to use the 6 general pools before and after your private pool session.
  • There must be a minimum of 2 adults to safely use the private pools and children must be actively supervised at all times.
  • Breach of our rules may result in termination of your visit without the option of a refund.

Pricing Policy

  • All pricing is subject to change. Peak rates apply to the campground during long weekends and busy periods (see above for more information). 

Lost Property Policy

  • Items of lost property will be held for no longer than 1 week. Please make direct contact regarding items you may have left at our complex by phoning (07) 3331861 or emailing info@hotpools.co.nz Once contact is made, collection of lost property or a prepaid postage bag must take place within 1 month.

Cafe Policies

  • No outside food is to be brought or consumed on cafe terraces and/or in the cafe. This includes items for special occasions, e.g. Birthday Cakes.
  • All picnic food is required to be eaten on the picnic tables by the Settlers Pool which is an uncovered area. Use of the cafe area and tables for picnic food will not be permitted if it rains during your visit.

Group Booking Policies

  • Given that this is a water-based activity, we require a ratio of 1:2 (Adults : Children 4 years old and under) and a ratio of 1:4 (Adults : Children 5 - 11 years old). Active supervision at all times is the responsibility of the group organiser/leader. Active supervision means watching the child at all times and being able to provide immediate help. The adult/s must be close enough to see the child, be seen by the child, hear the child, be heard by the child and reach the child immediately if they need help.
  • The group organiser/leader must first see a shift supervisor before the children enter the pool premises. You will be given instructions for the group. School and ECE groups may be restricted to the Settlers Pool.
  • Our prices do not alter for groups. Therefore, please be familiar with our prices and the different options that we offer. If you have senior members within your group, who are 65+, they will be required to show their date of birth in order to recieve a discount. This can either be in the form of a Super Gold Card (NZ citizens only), drivers license or passport.
  • If you wish to make a group booking, please email manager@hotpools.co.nz 

Complaints Policy

Should you wish to make a complaint regarding our services and or complex, we require that the complaint be made in writing to manager@hotpools.co.nz to ensure the best possible resolution.

Plan your visit

We’re off the beaten track. When you get here you’ll see why it’s worth the short drive.

Opening Hours

We are open daily from 10.30am to 8pm. Last entry is at 7pm as we start to drain pools at 7.15pm.

Location

Waikite Valley Hot Pools
648 Waikite Valley Road, Waikite Valley 3077

GPS co-ordinates:
Latitude -38.327164, Longitude 176.302929

Drive Time

Waikite Valley Hot Pools are just a 30-minute drive from Rotorua and 45 minutes from Taupo.

From Rotorua, travel south towards Taupo on SH5 (the same route as Te Pā Tū, Waimangu Volcanic Valley and Wai-O-Tapu Thermal Wonderland). Turn right onto Waikite Valley Road (opposite the Wai-O-Tapu Thermal Wonderland turn-off) and follow the Waikite signs for 6km.

Perfect thermal pools off the beaten track.

Wanna soak in a real NZ thermal pool and not pay a fortune?

We found Waikite thermal pools by accident and, though there are adequate public pools, opted for a private pool.

Perfect for an escape and a relax without overinflated Rotorua prices, Waikite had lovely, friendly staff and, though off the beaten track, was well worth it.

Rob S May 2023

Worth the drive from Rotorua

Such a great place to visit, well worth the 30min drive from Rotorua.

A range of pools to soak in and a large enough area for the kids to splash about without bothering those in the hottest pools. Had food there too, Nachos were spot on and the hot chip were good.

Will be getting an annual ticket so we can come back every month.

Les Jul 2023

Relaxing couple of hours.

We had a great time relaxing in the beautiful surroundings, soaking up the natural waters of splendid temperatures of 36°...Wonderful!

The young staff were so very helpful and pleasant.

Pauline O Sep 2023

A relaxing day

Wonderful relaxing quiet day. With 6 pools to choose from which were surrounded by beautiful plants it was a lovely day. The food was good and plenty of cool water to drink to keep hydrated.

Sandra W Nov 2023

A favorite!

About 28 km from Rotorua, mostly up a paved rural road off the highway from Rotorua to Taupo. A series of pools, getting warmer as you proceed uphill towards the source of the hot spring. The water has to be cooled because it comes out of the ground at 99C. The pools are nicely built and the views are great. After you've soaked, walk the eco trail and read the informative panels along the path.

Gang Warily Jan 2024
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